Privacy policy

At Himalayan Vitals Pakistan, your privacy and trust are extremely important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or place an order.

By using our website www.himalayanvitals.pk, you agree to the terms described below.

1. Information We Collect

a. Personal Information

When you place an order or contact us, we may collect:

  • Full name
  • Phone number
  • Shipping address
  • Billing address
  • Payment details
  • Order history

b. Non-Personal Information

We may automatically collect:

  • Device and browser details
  • IP address
  • Cookies and usage data
  • Pages visited on our website

 

2. How We Use Your Information

We use your information to:

  • Process and confirm your orders
  • Deliver your products securely
  • Provide order updates through phone/WhatsApp
  • Improve customer service
  • Manage returns, exchanges, and refunds
  • Improve website functionality
  • Prevent fraudulent transactions

We do not sell, rent, or trade your personal information with any outside parties.

 

 

3. Order Processing & Delivery

To deliver your order efficiently, we may share your name, phone number, and address with our trusted courier partners:

  • TCS
  • Leopard Courier
  • Call Courier

They may use this information only for delivering your parcel.

 

 

4. Cookies & Tracking

Our website uses cookies to:

  • Remember your cart
  • Improve speed and user experience
  • Track website analytics
  • Enhance security

You may disable cookies, but some features may not function fully.

 

 

5. Payment Information Security

  • We do not store your complete bank or card information.
  • Payments are handled through secure, encrypted channels.
  • For bank transfers, we only receive payment confirmation, never your login details.

 

 

6. Data Protection & Security

We follow strong safety protocols to protect your information from:

  • Unauthorized access
  • Loss
  • Misuse
  • Alteration or sharing

Only authorized staff can access customer details for order-related purposes.

 

 

7. When We Share Your Information

Your information may be shared only in these cases:

a. Courier Services

To deliver your order.

b. Payment Processors

To process your payment securely.

c. Legal Authorities

Only if required by law.

We never sell customer data.

 

 

8. Returns, Refunds & Customer Service

For return or refund requests, we may ask for:

  • Order number
  • Photos/videos (in case of defective items)
  • Courier receipt (for returns)

This information is used only to verify issues and process your request.

 

 

9. Your Rights

You have the right to:

  • Request access to your personal information
  • Request corrections to inaccurate details
  • Request deletion of your data (where allowed)
  • Opt-out of promotional communication

To exercise these rights, contact us at:

 0345-8531555

 

 

10. Children’s Privacy

Our website and products are not intended for children under 13.
 We do not knowingly collect information from children.

 

 

11. Updates to This Policy

We may update this Privacy Policy to reflect:

  • Website improvements
  • Business changes
  • Legal updates

The updated policy will always be available on our website.

12. Contact Us

For any privacy-related questions, support, or order issues, you can reach us at:

 0345-8531555
Support@himalayanvitals.com.pk