Refund policy

Thank you for choosing our herbal supplements. We take pride in providing high-quality products. However, if you are not completely satisfied with your purchase, we offer the following return and refund policy:

Eligibility for Returns:

Returns are accepted within 14 days from the date of delivery.

The product must be unopened, unused, and in its original packaging.

In the case of damaged or defective products, please contact us within 7 days of receiving your order for a full refund or replacement.

Non-Returnable Products:

Opened or used products cannot be returned due to health and safety regulations.

Customized or personalized products are non-returnable.

Return Process:

To initiate a return, please contact our customer support team at support@himalayanvitals.com.pk

Provide your order number, product details, and reason for return.

Once approved, you will be instructed on how to return the product.

Refunds:

Refunds will be processed to the original payment method once the return is received and inspected.

Refunds may take 7-10 business days to appear in your account.

Shipping charges are non-refundable.

Exchanges:

We only offer exchanges for defective or damaged products. If you received a damaged or incorrect item, please notify us within 7 days of receiving the order, and we will arrange for an exchange.

Health and Safety:

Due to the nature of our products (herbal supplements, Shilajit resin, honey sticks, gummies, etc.), we cannot accept returns of opened items for hygiene reasons.

If you have any questions or concerns, please feel free to reach out to us at support@himalayanvitals.com.pk. We are here to ensure your satisfaction with our products.